Contact Us

Customer Care

Contact Us

Need help with your ME+EM order or have a question before you shop? Our customer support team is here to help with clear, friendly assistance.

Email Us

For customer support, please contact us by email:

We aim to respond within 24–48 hours, Monday through Friday.

Customer Service Hours

Our customer service team is available:

Monday–Friday, 9:00 AM–6:00 PM

Messages received outside these hours will be reviewed during the next available business day.

What to Include in Your Message

To help us assist you as quickly as possible, please include the details that best match your request.

  • Your full name and email address used at checkout
  • Your order number, if your message is about an existing order
  • A clear description of what you need help with
  • Product name, size, color, or item link for product questions
  • Photos, if they help explain a product, order, return, or exchange issue

How We Can Help

Contact ME+EM support for help with orders, shipping, returns, exchanges, product questions, and account support.

Order Support Questions about order details, confirmations, updates, or changes.
Shipping Support Help with delivery questions, shipping updates, or address concerns.
Returns + Exchanges Guidance for return or exchange questions related to your purchase.
Product Questions Support with sizing, fit, product details, colors, and availability.
Account Help Assistance with account access, checkout information, or customer details.
General Support Any other shopping question you would like our team to review.

Contact Form

Use the contact form on this page to send your message directly to our customer support team.

Please include your order number and the email address used at checkout when your request is order-related.

Your Privacy

Please only share information needed to help us review your request. Customer details are used to respond to your message and assist with your support inquiry.

Avoid sending payment card numbers or sensitive personal information by email or through the contact form.

We’re Here to Help

Thank you for contacting ME+EM. Whether you need help with an order, a product question, shipping, returns, exchanges, or account support, our team will review your message and reply as soon as possible.