Returns + Exchanges
Return Policy
At ME+EM, we want you to feel confident about your purchase. This Return Policy explains our 30 Days Free Returns service, return eligibility, how to start a return, refund processing, exchanges, and what to do if your order arrives damaged or incorrect.
30 Days Free Returns
ME+EM offers 30 Days Free Returns on eligible items. To qualify, your return request must be started within 30 days of receiving your order.
Customers must contact our customer service team before sending any item back. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for return, items must meet the return condition requirements below.
- The item must be returned within the 30-day return window.
- The item must be unworn, unused, unwashed, and unaltered.
- The item must be returned with original tags, labels, packaging, and accessories where applicable.
- The item must not show signs of wear, fragrance, makeup, deodorant marks, stains, damage, or alteration.
How to Start a Return
Please do not send your return back before contacting us. Our customer service team will provide the correct return instructions and return details for your order.
- Email [email protected] within 30 days of receiving your order.
- Include your order number, the email address used at checkout, the item you want to return, and the reason for your return.
- Wait for our customer service team to send the correct return instructions and return details.
- Pack the item securely with all original tags, labels, packaging, and accessories where applicable.
- Send the return only after you have received instructions from our customer service team.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping Cost
ME+EM provides 30 Days Free Returns for eligible returns started within the return window and approved through our customer service process.
Return shipping instructions will be provided after you contact customer service. Returns sent without prior approval or without following the provided instructions may not be accepted.
Non-Returnable Items
Some items may not be eligible for return for hygiene, condition, or product-specific reasons.
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items missing original tags, labels, packaging, or included accessories
- Items marked as final sale, where applicable
- Gift cards or digital products, where applicable
- Items returned without first contacting customer service
Refund Process
Once your returned item is received and inspected, we will review whether it meets our return eligibility requirements.
If the return is approved, the refund will be processed within 3–15 days after the returned item is received and inspected.
Refunds are issued to the original payment method where possible. Your bank or payment provider may require additional time to post the refund to your account.
Exchanges
If you would like a different size, color, or item, please contact us at [email protected] before sending anything back.
Exchange availability depends on current stock and item eligibility. If an exchange is not available, we may provide return instructions so you can return the eligible item and place a new order.
Damaged or Wrong Items
If your item arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible.
- Include your order number and the email address used at checkout.
- Describe the issue clearly.
- Attach clear photos of the item, packaging, label, and any visible damage or incorrect details.
Please do not return a damaged, defective, or incorrect item until our team has reviewed your request and provided instructions.
Final Sale Rules
If an item is clearly marked as final sale, it may not be eligible for return, refund, or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.
Product-specific return restrictions, if any, will be considered as part of the return review process.
Important Return Notes
- Customers must contact customer service first to receive return instructions and return details.
- Do not send items to any return address without receiving instructions from our team.
- Returns sent without contacting customer service first may not be accepted.
- Items that do not meet the return eligibility requirements may be refused or returned to the sender.
- ME+EM is not responsible for returns sent to the wrong location or sent without following the provided return instructions.
Contact Us
To start a return, ask about an exchange, or report a damaged or wrong item, contact ME+EM customer support at [email protected].
Please include your order number, the email used at checkout, the item name, and a clear description of your request so our team can assist you efficiently.
