Information We Collect

ME+EM may collect information you provide directly when you shop, create an account, contact us, subscribe to email updates, or otherwise interact with our website.

• Name, email address, shipping address, and billing details
• Order information, product selections, purchase history, and return or exchange requests
• Account login details and preferences, if you create an account
• Customer support messages, questions, photos, or information you choose to share with us
• Device, browser, website usage, cookie, and analytics information collected during your visit

How We Use Information

ME+EM uses customer information to operate our online store, provide customer support, process orders, improve the shopping experience, and communicate with customers.

• To process, confirm, fulfill, and manage orders
• To provide shipping, returns, exchanges, and customer service support
• To respond to product questions, account requests, and support inquiries
• To improve website performance, navigation, product pages, and customer experience
• To help detect, prevent, and respond to fraud, misuse, security issues, or policy violations
• To send service-related messages, order updates, and customer care communications

Order Processing

When you place an order with ME+EM, we use the information you provide to review the order, process payment, prepare items, arrange shipment, provide tracking information when available, and assist with returns or exchanges.

We may also use order information to confirm customer details, respond to delivery questions, investigate package concerns, and support post-purchase service requests.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. Payment details are handled by the applicable payment processor and are used to authorize, process, and complete your transaction.

ME+EM does not ask customers to send full payment card numbers by email or through customer support messages. Please avoid sharing sensitive payment details outside the secure checkout process.

Cookies and Analytics

ME+EM uses cookies and analytics tracking to support website functionality, understand how visitors use the site, improve performance, remember preferences, and help provide a smoother shopping experience.

• Essential cookies may help the website operate, remember cart activity, and support checkout functionality.
• Analytics information may help us understand page visits, browsing behavior, device information, and site performance.
• Preference cookies may help remember selected settings or improve your browsing experience.

You may be able to manage cookies through your browser settings. Blocking some cookies may affect website features, cart behavior, checkout, or other functionality.

Email Marketing

ME+EM may send marketing emails if you subscribe, sign up, or otherwise choose to receive promotional communications from us.

Marketing emails may include product updates, new arrivals, offers, store news, and other shopping-related messages. You can unsubscribe from marketing emails by using the unsubscribe link included in our emails or by contacting us.

Even if you unsubscribe from marketing emails, we may still send service-related messages about orders, payments, shipping, returns, exchanges, account activity, or customer support requests.

Service Providers

ME+EM may share information with service providers that help us operate our store and provide customer service. These providers may support website hosting, payment processing, order management, shipping, analytics, email delivery, fraud prevention, and customer support.

Service providers are given access to information needed to perform their services and are expected to use that information only for the purposes of supporting ME+EM operations.

Data Security

ME+EM takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No website, payment system, email, or online transmission method can be guaranteed to be completely secure. Customers should use strong passwords, protect account access, and avoid sharing sensitive information by email.

Data Retention

ME+EM keeps customer information for as long as reasonably necessary to provide services, process orders, manage returns or exchanges, maintain business records, resolve disputes, prevent fraud, and comply with applicable obligations.

Retention periods may vary depending on the type of information, the reason it was collected, customer account activity, and operational needs.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information. These may include the ability to request access, correction, deletion, portability, restriction, objection, or withdrawal of certain permissions.

To make a privacy-related request, contact ME+EM at [email protected]. We may need to verify your identity before completing certain requests.

Some information may need to be retained when required for order records, fraud prevention, dispute resolution, security, legal compliance, or other legitimate business purposes.

Children’s Privacy

ME+EM is not intended for children. We do not knowingly collect personal information from children through our online store.

If you believe a child has provided personal information to ME+EM, please contact us so we can review the request and take appropriate action.

International Users

Customers may access ME+EM from different locations. By using our website or placing an order, you understand that information may be processed, stored, or handled in locations outside your region as needed to operate the store, process payments, fulfill orders, provide support, or manage website services.

Privacy rights and data protection rules may vary depending on your location.

Policy Updates

ME+EM may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, payment options, technology, or applicable requirements.

Updates will be posted on this page with a revised “Last updated” date. Your continued use of the website after updates are posted means the updated policy applies to your use of the site.

Contact Information

If you have questions about this Privacy Policy, your personal information, email marketing preferences, cookies, or a privacy-related request, contact ME+EM customer support at [email protected].

Please include your name, the email address connected to your request, and a clear description of the privacy question or request so our team can assist you efficiently.