Shipping Information
Shipping Policy
At ME+EM, we want your order to arrive smoothly and clearly. This Shipping Policy explains our Free Worldwide Shipping service, order processing time, estimated delivery time, tracking updates, customs coverage, and what to do if there is an issue with your package.
Free Worldwide Shipping
ME+EM offers Free Worldwide Shipping on all eligible orders. There is no standard shipping charge added at checkout for delivery destinations we support.
Shipping is available worldwide unless a destination is temporarily unavailable because of delivery restrictions, local service interruptions, or address limitations.
Order Processing Time
Orders are processed within 1–3 days after your order is placed.
Processing time includes order review, payment confirmation, item preparation, and packing before shipment. Processing times may vary during holidays, high-volume periods, or limited service interruptions.
Estimated Delivery Time
Once your order has shipped, estimated delivery time is 2–5 days.
Delivery times are estimates and may be affected by weather, destination, customs processing, local delivery conditions, or other events outside normal transit control.
Shipping Rates
Our current shipping rate is simple: Free Worldwide Shipping.
If any shipping-related information shown at checkout differs from this policy due to a technical issue, please contact us before placing your order so we can review it.
Tracking Your Order
After your order ships, tracking information will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the carrier system.
- If your tracking link does not update immediately, please allow 1–3 days for the first scan or status change.
- If tracking shows no movement after the expected update window, contact us and include your order number.
- If your package appears delivered but you have not received it, please check nearby delivery areas, household members, building staff, or local pickup points before contacting us.
Wrong or Incomplete Address
Please review your shipping address carefully before submitting your order. ME+EM is not able to guarantee address changes after an order has entered processing or shipment preparation.
If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected] with your order number and the correct shipping details.
Customs, Duties, and Taxes
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.
If such fees occur, they will be covered by us. Customers are not responsible for paying customs duties, import taxes, brokerage fees, or other government charges for eligible shipments under this service.
Lost, Delayed, or Damaged Packages
If your package is delayed, missing, or arrives damaged, please contact us so we can review the issue and assist with the next steps.
- Delayed packages: Allow the estimated delivery window and tracking update period to pass before contacting us, unless the carrier reports an exception.
- Lost packages: Email us with your order number, shipping address, and tracking details so we can investigate.
- Damaged packages: Contact us with your order number and clear photos of the package and affected item as soon as possible.
We will review each shipment issue based on the order details, tracking status, delivery information, and any supporting photos or documentation provided.
Shipping Destinations
ME+EM provides Free Worldwide Shipping to supported delivery destinations. Some regions may be temporarily unavailable because of carrier limitations, local restrictions, service disruptions, or address-format requirements.
If your destination cannot be completed at checkout, please contact us at [email protected] before placing your order.
Contact Us
For shipping questions, delivery concerns, tracking help, customs coverage questions, or package issues, contact ME+EM customer support at [email protected].
Please include your order number, the email used at checkout, your shipping address, and a clear description of your request so our team can assist you efficiently.
